Return & Refund Policy

At FuKaRustic (operated by FuKaRustic Limited Liability Company), we take pride in our artisan craftsmanship and want you to be completely satisfied with your purchase. This policy outlines your rights and the procedures for returns and refunds, tailored for our global customers in the USA, UK, Australia, Canada, and the European Union.

1. Eligibility & Conditions for Returns

Returns are accepted under the following strict conditions:

  • Unused Condition: The item must be unused, unassembled, and in the same condition that you received it.

  • Original Packaging: The item must be returned in its original, export-grade packaging.

  • Nature of Wood: Natural wood variations (grain, color, texture) are unique characteristics of authentic rustic furniture and are not considered manufacturing defects.

  • Exclusions: Any item showing signs of assembly, alteration, or usage after delivery is not eligible for a return.

2. Return Windows by Region

In compliance with international consumer protection laws (including the EU/UK Consumer Rights Directives):

  • European Union (EU): 14-day right of withdrawal from the date of delivery.

  • USA, UK, Australia, and Canada: 30-day return window from the date of delivery.

3. Custom & Personalized Orders (Important)

At FuKaRustic, we offer bespoke home decor (Canvas art, portraits, and custom furniture).

  • Non-Returnable: Pursuant to international trade regulations, personalized or custom-made products are exempt from the standard right of withdrawal and cannot be returned or exchanged unless they arrive with a confirmed manufacturing defect or transit damage.

  • Accuracy: We are not responsible for errors in the customization details (e.g., spelling, photo quality) provided by the customer at the time of order.

4. Return Process & Shipping

  • Initiation: Contact support@fukarustic.com to start a return. You must receive a Return Authorization before sending any items back.

  • Return Shipping Costs:

    • Manufacturer or Transit Errors: If the return is due to a defect or damage during initial delivery, FuKaRustic will cover all return shipping costs.

    • Other Reasons: For "change of mind" or standard returns, the customer is responsible for the return shipping fees.

  • Return Addresses:

    • European Union (EU): Returns should be sent to our regional hub: Im Dorf 65c, 51381 Leverkusen, Germany.

    • USA, UK, Australia, and Canada: Please contact our support team to receive the specific return instructions and the warehouse address appropriate for your region.

  • Safe Transit: We strongly recommend using a tracked and insured service (DHL, FedEx, or UPS). We are not responsible for items lost or damaged during the return journey.

5. Refunds

  • Inspection: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund based on the condition of the goods.

  • Processing: Approved refunds are processed to your original payment method within 5–7 business days.

6. Damaged or Defective Items

Please inspect your order immediately upon arrival. If an item is defective or damaged during transit:

  1. Take clear photos of the damage and the packaging.

  2. Contact us at support@fukarustic.com within 48 hours of delivery.

  3. As all shipments are fully insured, we will prioritize a swift replacement or full refund at no additional cost to you.

Corporate & Contact Information

  • Company Name: FuKaRustic Limited Liability Company

  • Registered Address: 1021 E Lincolnway Suite 9880, Cheyenne, WY 82001, USA

  • Support Email: support@fukarustic.com

  • Customer Support Hours: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)

  • Response Guarantee: Within 12 hours