1. Shipping & Delivery
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Where do you ship to? We offer complimentary shipping to the United States, United Kingdom, Australia, Canada, and the European Union.
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How much does shipping cost? Shipping is free for all orders. There are no hidden fees, customs surcharges, or minimum purchase requirements.
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Are there any additional taxes or duties for international customers? No. We use an “All-In” DDP pricing model for international orders. Applicable international shipping costs, logistics fees, import duties, VAT, GST, and HST are calculated and included in the final price at checkout. Your order is shipped as DDP (Delivered Duty Paid), which means the price confirmed at checkout is the final price you pay. There will be no additional customs fees, tax invoices, or surprise charges upon delivery.
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How long will it take to receive my order?
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Handling & Quality Control: 1–3 business days.
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Transit to USA: 14–17 business days.
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Transit to UK, AU, CA, and EU: 19–22 business days.
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Which carriers do you use? We partner with world-leading logistics providers, including DHL, FedEx, and UPS, to ensure safe and professional international delivery.
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Is my shipment insured? Yes, every shipment is fully insured against loss or damage during transit for your absolute peace of mind.
2. Custom & Personalized Decor
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Can I customize my order? Yes! We offer customization services for our home decor line, including Personalized Canvas Art and Desktop Portraits. You can provide your specific requirements or imagery, and our artisans will craft a piece unique to you.
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Can I return a custom-made piece? Custom-made or personalized orders are exempt from standard return policies. They cannot be returned or exchanged unless they arrive defective or damaged.
3. Returns & Refunds
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What is your return policy?
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European Union (EU): 14-day return window.
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USA, UK, Canada, and Australia: 30-day return window.
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Where do I send my return?
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For EU Customers: Please send authorized returns to our regional warehouse: Im Dorf 65c, 51381 Leverkusen, Germany.
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For USA, UK, Canada, and Australia: Please contact us at support@fukarustic.com for specific instructions and the return address for your region.
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What are the conditions for a return? The item must be unused, unassembled, and in its original condition and packaging.
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Who pays for return shipping?
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Manufacturer/Transit Errors: If the item is defective or damaged, we cover the full cost of return shipping.
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Other Reasons (Change of mind): The customer is responsible for the return shipping costs.
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4. Payments & Security
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What payment methods do you accept? We accept major credit cards (Visa, Mastercard, Amex, Discover) and digital wallets (Apple Pay, Google Pay, Shop Pay).
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Is my payment secure? Absolutely. All payments are processed through Shopify Payments, We do not store your credit card information.
5. Product Characteristics
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Why does my furniture look slightly different from the photos? FuKaRustic specializes in natural wood. Each piece has unique grain patterns and textures that are inherent characteristics of authentic rustic craftsmanship—making your piece truly one-of-a-kind.
6. Contact & Support
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How can I contact customer support? Email us at support@fukarustic.com or call us at +1 (307) 313-2806. We guarantee a response within 12 hours.
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Corporate Information: FuKaRustic is operated by FuKaRustic Limited Liability Company, registered at 1021 E Lincolnway Suite 9880, Cheyenne, WY 82001, USA. Managing Director: Doan Thu Phuong.