Frequently Asked Questions (FAQ)

Where do you ship to? We offer complimentary shipping exclusively to all customers located in the United States and the European Union.
How much does shipping cost? Shipping is free for all orders. There are no hidden fees or minimum purchase requirements.
Are there any additional taxes or duties for EU customers? No. At FukaRustic, we use an 'All-In' Pricing Model where global logistics and all applicable import duties/VAT are already integrated into the product’s list price. Your order is shipped as DDP (Delivered Duty Paid), meaning we handle all customs formalities for you.
How long will it take to receive my order? Once an order is placed, we require 1–3 business days for preparation and quality control. Shipping to the USA typically takes 14–17 business days, while shipping to the European Union takes 19–22 business days.
Which carriers do you use? We partner with world-leading logistics providers, including DHL, FedEx, and UPS, to ensure safe and professional Transatlantic delivery.
Is my shipment insured? Yes, every shipment is fully insured against loss or damage during transit for your peace of mind.

What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay, Google Pay, and Shop Pay.
Is my payment secure? Absolutely. All payments are processed through Shopify Payments, which is Level 1 PCI DSS compliant and uses industry-standard SSL/TLS encryption.
Do you store my credit card information? No. FukaRustic does not store your full credit card details on our servers; all data is handled by our secure payment gateways.

What is your return policy? We offer a 30-day return window for US customers and a 14-day return window for EU customers in compliance with the EU Consumer Rights Directive.
Where do I send my return? To ensure a seamless experience, we maintain regional return centers. European customers can send authorized returns locally to our warehouse at: Im Dorf 65c, 51381 Leverkusen, Germany.
What are the conditions for a return? To qualify for a return, the item must be unused, unassembled, and in its original condition and packaging.
Who pays for return shipping?
- Manufacturer/Transit Errors: If the return is due to a manufacturing defect or damage during shipping, we will cover the full cost of the return shipping.
- Change of Mind/Other Reasons: For all other returns, the customer is responsible for the return shipping costs.
How long does it take to receive a refund? Once your return is inspected and approved, the refund is processed within 5–7 business days to your original payment method.

Why does my furniture look slightly different from the photos? FukaRustic specializes in natural wood products. Each piece has unique grain patterns, colors, and textures that are inherent characteristics of authentic rustic furniture.
Can I return a custom-made piece? Custom-made or personalized orders are generally exempt from standard return policies unless they arrive defective or damaged.

How can I contact customer support? You can reach us via email at support@fukarustic.com or call us at +1 (307) 313-2806.
Corporate Information: FukaRustic is operated by Chunchun Limited Liability Company, registered at 1603 Capitol Avenue, Suite 413A 2933, Cheyenne, Wyoming 82001, USA.

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