At FukaRustic (operated by Chunchun Limited Liability Company), we provide a reliable, secure, and transparent delivery service. Our goal is to bring authentic rustic craftsmanship to your home with clear communication regarding costs and timelines.
1. Complimentary Standard Shipping
We are proud to offer Free Standard Shipping on all orders to the United States and the European Union.
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All-Inclusive Pricing for EU: At FukaRustic, we believe in a transparent, premium experience. To eliminate any surprise costs for our European clientele, we have integrated global logistics expenses and all applicable import duties directly into the product’s list price.
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Transparent Pricing: There are no hidden fees. The price confirmed at checkout is the total price delivered to your door.
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No Minimum Requirement: Free shipping applies to every item in our collection, regardless of size or weight.
2. Delivery Timelines
Each piece of furniture undergoes a rigorous quality control and professional packaging process before dispatch:
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Handling & Preparation: 1 – 3 business days.
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Transit Time - United States: 14 – 17 business days.
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Transit Time - European Union: 19 – 22 business days.
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Note: These timelines are estimated in business days. While we aim for timely delivery, factors such as customs clearance or local logistics peaks may occasionally affect these estimates.
3. Professional Carriers & Full Insurance
To ensure the safety of your handcrafted furniture, we partner exclusively with top-tier global logistics providers:
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Shipping Partners: DHL, FedEx, and UPS.
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Fully Insured: Every shipment is fully insured against loss or damage during transit. In the unlikely event of a transit issue, FukaRustic takes full responsibility for the resolution (replacement or refund).
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End-to-End Tracking: A tracking number will be sent to your email immediately upon dispatch, allowing you to monitor your shipment's journey in real-time.
4. International Compliance & Post-Purchase Support
We operate in full accordance with US and EU consumer protection laws, including the EU Consumer Rights Directive.
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Hassle-Free Experience: Our shipping process to the EU is handled as DDP (Delivered Duty Paid), meaning we manage all customs formalities for you.
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Local Support: For our European customers, we maintain a regional return center in Leverkusen, Germany, ensuring a seamless and local experience for any post-purchase needs.
Corporate & Contact Information
For any shipping-related inquiries, please reach out to our dedicated support team:
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Company Name: Chunchun Limited Liability Company
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Legal Representative: Doan Thu Phuong, Managing Director
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Registered Address: 1603 Capitol Avenue, Suite 413A 2933, Cheyenne, Wyoming 82001, USA
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Support Email: support@fukarustic.com
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Customer Support Hours: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)
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Response Guarantee: Within 12 hours.