Return & Refund Policy

 

At FuKaRustic (operated by FuKaRustic Limited Liability Company), we take pride in creating high-quality personalized artwork and want you to be completely satisfied with your purchase. This policy outlines your rights and the procedures for returns and refunds, tailored for our global customers in the USA, UK, Australia, Canada, and the European Union.

1. Custom & Personalized Orders (Strict Policy)

Because our products feature unique, made-to-order artwork created from your personal photos, please take note of the following rules regarding custom items:

  • Exempt from Standard Returns: Pursuant to international consumer protection laws and trade regulations, all personalized or custom-made products are exempt from the standard right of withdrawal. They cannot be returned, exchanged, or refunded unless they arrive with a confirmed manufacturing defect, printing error on our part, or transit damage.

  • Customer Photo & Text Accuracy: Customers are responsible for ensuring that all uploaded photos are of sufficient quality/resolution and that all personalized details (names, dates, typography, style selections) are accurate when placing an order. FuKaRustic is not responsible for typos, incorrect details, or poor print outcomes caused by low-resolution images submitted by the customer.

  • Artistic Interpretation: Minor variations in color display between digital screens and final physical prints are normal and do not constitute a product defect.

2. Standard Non-Custom Items (If Applicable)

For non-personalized, standard items in our store, returns are accepted under the following strict conditions:

  • Unused Condition: The item must be unused, in its original condition, and show no signs of handling or wear.

  • Original Packaging: The item must be returned in its original, protective export-grade packaging.

  • Return Windows by Region:

    • European Union (EU): 14-day right of withdrawal from the date of delivery.

    • USA, UK, Australia, and Canada: 30-day return window from the date of delivery.

3. Damaged, Defective, or Misprinted Items

We take great care in packaging your custom items, but if your order arrives damaged during transit or has a manufacturing defect:

  1. Inspect your order immediately upon arrival.

  2. Take clear photos or videos of the defect/damage, as well as the outer shipping packaging.

  3. Contact us at support@fukarustic.com within 48 hours of delivery.

Note: As all shipments are fully insured, we will prioritize sending a complimentary replacement or issuing a full refund at no extra cost to you upon verification.

4. Return Process & Instructions

  • Initiation: Contact support@fukarustic.com before sending any items back. You must receive a Return Authorization and instructions prior to shipping.

  • Return Shipping Costs:

    • Manufacturer or Transit Errors: If the return/replacement is due to a defect or transit damage, FuKaRustic covers all shipping costs.

    • Standard Returns (Non-Custom Items Only): For "change of mind" returns on non-custom items, the customer is responsible for return shipping fees.

  • Regional Return Addresses:

    • European Union (EU): Returns should be sent to our regional hub: Im Dorf 65c, 51381 Leverkusen, Germany.

    • USA, UK, Australia, and Canada: Please contact our support team to receive specific return instructions and the appropriate regional warehouse address.

  • Safe Transit: We strongly recommend using a tracked shipping service (DHL, FedEx, or UPS). FuKaRustic is not responsible for returned items that are lost or damaged during return transit.

5. Refunds & Processing

  • Inspection: Upon receipt and inspection of the returned standard item, we will notify you of the approval or rejection of your refund based on the item's condition.

  • Processing: Approved refunds (or refunds for damaged/defective custom goods) are processed back to your original payment method within 5–7 business days.

Corporate & Contact Information

For any return or refund inquiries, please reach out to our dedicated support team:

  • Company Name: FuKaRustic Limited Liability Company

  • Registered Address: 1021 E Lincolnway Suite 9880, Cheyenne, WY 82001, USA

  • Support Email: support@fukarustic.com

  • Customer Support Hours: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)

  • Response Guarantee: Within 12 hours