At FukaRustic (operated by Chunchun Limited Liability Company), we take pride in our artisan craftsmanship and want you to be completely satisfied with your purchase. This policy outlines your rights and the procedures for returns and refunds, tailored for our customers in the United States and the European Union.
1. Eligibility & Conditions for Returns
Returns are accepted under the following strict conditions:
-
Unused Condition: The item must be unused, unassembled, and in the same condition that you received it.
-
Original Packaging: The item must be returned in its original packaging.
-
Nature of Wood: Natural wood variations (grain, color, texture) are unique characteristics of authentic rustic furniture and are not considered manufacturing defects.
-
Exclusions: Any item showing signs of assembly, alteration, or usage after delivery is not eligible for a return.
2. 14-Day Right of Withdrawal (European Union)
In accordance with the EU Consumer Rights Directive, EU residents have the right to withdraw from their purchase within 14 days of delivery without providing a reason.
-
Notification: You must notify us at support@fukarustic.com within this 14-day window.
-
Condition: The right of withdrawal applies only to items kept in their original, unused state.
3. 30-Day Return Policy (United States)
For our customers in the United States, we offer an extended 30-day return window from the date of delivery.
-
Deadline: Return requests must be initiated within 30 days of receipt.
-
Requirement: Items must meet the original condition standards stated in Section 1.
4. Return Process & Regional Shipping
-
Initiation: Contact support@fukarustic.com to start a return. We will provide specific instructions and the necessary return authorization.
-
Shipping Costs:
-
Manufacturer or Transit Errors: If the return is due to a defect or damage during initial delivery, FukaRustic will cover all return shipping costs.
-
Other Reasons: For "change of mind" or standard returns, the customer is responsible for the return shipping fees.
-
-
Regional Return Center (EU): To ensure a seamless experience, European customers should send returns to our local warehouse: Im Dorf 65c, 51381 Leverkusen, Germany.
-
Safe Transit: We strongly recommend using a tracked and insured service (DHL, FedEx, or UPS). We are not responsible for items lost or damaged during the return shipping process.
5. Custom & Personalized Orders
Custom-made or personalized rustic furniture pieces are exempt from standard return policies and cannot be returned unless they arrive with a confirmed manufacturing defect or transit damage.
6. Refunds
-
Inspection: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
-
Processing: Approved refunds are processed to your original payment method within 5–7 business days.
7. Damaged or Defective Items
Please inspect your order immediately upon arrival. If an item is defective or damaged during transit, contact us with photos of the issue. As all shipments are fully insured, we will prioritize a swift replacement or full refund.
Corporate & Contact Information
-
Company Name: Chunchun Limited Liability Company
-
Registered Address: 1603 Capitol Avenue, Suite 413A 2933, Cheyenne, Wyoming 82001, USA
-
Support Email: support@fukarustic.com
-
Response Guarantee: Within 12 hours.