1. Overview
This website (fukarustic.com) is operated by Chunchun Limited Liability Company, doing business as FukaRustic. Throughout the site, the terms “we”, “us”, and “our” refer to FukaRustic. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein.
2. Shipping & "All-In" Pricing Policy
At FukaRustic, we provide a premium, transparent international shopping experience exclusively for the United States and the European Union.
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Complimentary Shipping: We offer Free Standard Shipping on all orders to the USA and EU.
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"All-In" Pricing Model: To eliminate surprise costs, we integrate all global logistics expenses and applicable import duties/VAT directly into the product’s list price.
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Customs, VAT & Duties (EU): All orders to the EU are shipped as DDP (Delivered Duty Paid). The price confirmed at checkout is the final price; you will not be charged any additional fees upon delivery.
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Logistics & Insurance: We utilize trusted carriers (DHL, FedEx, UPS). Every shipment is fully insured against loss or damage during transit.
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Delivery Estimates: Handling takes 1–3 business days. Transit to the USA is 14–17 business days; transit to the EU is 19–22 business days.
3. Return & Refund Policy
In compliance with the EU Consumer Rights Directive and US consumer protection laws:
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Return Window: We offer a 30-day return window for US customers and a 14-day return window for EU customers from the date of delivery.
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Conditions: Items must be unused, in their original condition, and in original packaging.
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Return Shipping Costs:
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Manufacturer or Transit Errors: If the return is due to a manufacturing defect or damage during delivery, FukaRustic will cover the full cost of return shipping.
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Other Reasons: For change-of-mind or standard returns, the customer is responsible for the return shipping costs.
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Return Addresses:
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USA: Please contact support at support@fukarustic.com for the specific return warehouse address.
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Europe: EU customers may return items to our regional warehouse: Im Dorf 65c, 51381 Leverkusen, Germany
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Refunds: Approved refunds are processed within 5–7 business days to your original payment method via Shopify Payments.
4. Accuracy of Craftsmanship
FukaRustic specializes in natural wood products. You acknowledge that slight variations in grain, color, and texture are inherent characteristics of authentic rustic furniture. These natural variations are not considered defects but a testament to the uniqueness of each piece.
5. Privacy & Data Security
Your submission of personal information is governed by our Privacy Policy. We are fully committed to GDPR compliance for our European users, ensuring your data is handled with the highest level of security and transparency.
6. Payment & Security
All payments are processed through Shopify Payments, a secure and encrypted gateway that is PCI-DSS compliant. We accept major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay. FukaRustic does not store your credit card information.
7. Limitation of Liability
FukaRustic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is strictly limited to the purchase price of the product.
8. Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Wyoming, USA.
9. Contact Information
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Company Name: Chunchun Limited Liability Company
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Legal Representative: Doan Thu Phuong, Managing Director
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EIN: 35-2784587
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Registered Address: 1603 Capitol Avenue, Suite 413A 2933, Cheyenne, Wyoming 82001, USA
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USA Phone Number: +1 (307) 313-2806
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Support Email: support@fukarustic.com
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Customer Support Hours: Monday – Saturday, 7:00 AM – 7:00 PM (GMT-7, Mountain Time)
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Email Response Time: Within 12 hours